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This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. The key experience interests are:

• IT Business Analyst –
  • Requirement gathering (Certifications in CBAP would be a plus)
  • Tracing requirements to test cases
  • Leading meetings in a very organized manner
  • Critical thinking / problem skills
  • Customer relationship experience and vendor relationship experience.
• IT Analyst –
  • Customer relationship building
  • Managing service partners to application support SLAs
  • Reporting to customers status of portfolio
  • Number of apps
  • Incident status
  • Health of environment
  • Roadmap collaboration
  • Critical thinking / problem skills

Required Qualifications for Position:

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
• 2-3 years’ experience in infrastructure services or infrastructure analysis, deployment and support
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
• Knowledge of IT infrastructure components, trends and best practices
• Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
• Willing to travel to client business unit or Service Provider locations, as needed
• 2+ year’s experience in a support function
• Knowledge of ITIL processes and metrics
• General working knowledge of the gas and electric utility industry